Justin Ho
8/17/2026
My elderly dad had an unfortunate check engine light on the highway for his 20 year old BMW. Car was towed to BMW of Lenox and Derrick Mowry (and service team) was exceptional. My dad was (understandably) stressed out by the situation and from out of town. Derrick provided excellent service to get the car fixed in time (it was a engine coolant replacement + water pump replacement). He let us know the service department would need to order a new part, but got the car fixed in time so that my dad could continue his trip without delay. Thank you BMW of Lenox!







